Privacy Policy
Last updated: May 2026
1. Information We Collect
We collect information you provide directly to us when you fill out our contact forms, request a quote, or use our customer portal. This includes your name, phone number, email address, property address, and electricity consumption details. We also collect usage data when you visit our website, including IP address, browser type, and pages visited.
2. How We Use Your Information
We use the information we collect to: provide and improve our solar installation services; respond to your enquiries and send you quotes; process your subsidy applications with government agencies; send you service updates, maintenance reminders, and relevant solar news; comply with legal obligations under Indian law including the IT Act 2000.
3. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information with: government agencies (DISCOM, MNRE) for subsidy and net metering applications; our certified installation partners who assist in project delivery; financial institutions if you opt for solar loan financing. All partners are bound by confidentiality agreements.
4. Data Security
We implement industry-standard security measures to protect your personal information. Our customer portal uses SSL encryption and secure authentication. We regularly review and update our security practices. However, no method of transmission over the internet is 100% secure.
5. Cookies
Our website uses cookies to improve your browsing experience, analyse site traffic, and personalise content. You can control cookie settings through your browser. Disabling cookies may affect some website functionality.
6. Your Rights
Under applicable Indian data protection laws, you have the right to: access the personal information we hold about you; request correction of inaccurate information; request deletion of your data (subject to legal obligations); opt out of marketing communications at any time by contacting us at info@hkenergies.com.
7. Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Customer project records are retained for a minimum of 10 years for warranty and service purposes.
8. Contact Us
For any privacy-related questions or requests, please contact us at: info@hkenergies.com or write to HK Energies, 16/3/245, Ramalinga Puram, Revenue Ward No 16-III, Nellore, Andhra Pradesh 524001.